https://saaschatbots.com/categories/reviews/ Recent content in Reviews on SaaS Chatbots Hugo en-us Fri, 28 Feb 2025 00:00:00 +0000 https://saaschatbots.com/blog/intercom-review-2025/ Fri, 28 Feb 2025 00:00:00 +0000 https://saaschatbots.com/blog/intercom-review-2025/ <p>Intercom occupies a strange position in 2025. It&rsquo;s simultaneously the most feature-rich, most expensive, and most discussed chatbot platform in SaaS. Everyone has an opinion. Support leaders either swear by it or warn you away from the pricing.</p> <p>After spending three months running Intercom&rsquo;s Fin AI agent across two SaaS products — a project management tool and a B2B analytics platform — here&rsquo;s our honest assessment.</p> <h2 id="what-is-intercom-in-2025">What Is Intercom in 2025?</h2> <p>Intercom has evolved well beyond a chat widget. In 2025 it&rsquo;s a full customer communications platform comprising:</p>