Desku
Streamline support and scale your business with AI automation
Desku is an AI customer support software designed specifically for ecommerce and SaaS businesses. Trusted by over 1000 support agents and 350 businesses, Desku offers powerful automation and AI-driven features to streamline customer support processes and enhance efficiency.
One of the key features of Desku is its AI-driven chatbots and automation utilities. These chatbots are trained to handle common support queries, allowing businesses to reduce the number of support tickets by up to 50%. With Desku, businesses can scale their support operations without sacrificing customer experience.
Desku also offers workflows and efficiency tools that empower support teams to create potent automations without any coding required. Bots, triggers, conditions, and rules can be easily set up within Desku to enhance efficiency and speed in customer support interactions. This streamlines the support process, ensuring that customers receive quick and accurate responses to their queries.
The software also includes an AI-powered inbox that provides instant replies and recap conversations. Support agents can effortlessly write new support answers with the help of suggested intelligent responses. This not only enhances the efficiency of customer support interactions but also ensures that support tickets are handled in a timely manner.
Eva AI, another powerful feature of Desku, automatically and accurately answers support questions. The AI model powering Eva requires zero training and can provide accurate responses right out of the box. With full team access, support agents can contribute to articles and continuously improve the AI’s knowledge base. Eva is also mobile optimized, ensuring easy accessibility for support agents on the go. Additionally, businesses have complete brand control, ensuring that Eva provides responses in line with the company’s brand voice and appearance.
Desku also offers a no-code AI chatbot builder that allows businesses to create 24/7 available chatbots. With a drag-and-drop interface, interaction automation becomes effortless. Businesses can deliver support at the exact right moment, providing a seamless and beautiful customer experience.
In summary, Desku is an AI customer support software that offers automation and AI-driven features to enhance efficiency and streamline customer support processes. With its chatbots, automation utilities, and AI-powered inbox, businesses can scale their support operations while maintaining a high level of customer experience. Eva AI provides accurate and instant support answers, while the no-code chatbot builder allows businesses to create 24/7 available chatbots. Trusted by numerous support agents and businesses, Desku is a valuable tool for any ecommerce or SaaS business looking to optimize their customer support operations.