Gladly
Transform your customer service with Gladly’s people-centered approach
Gladly is a complete customer service solution platform that is rated as the #1 easiest-to-use platform in the market. With Gladly, companies can transform their customer service operations and create exceptional customer experiences that drive loyalty and brand advocacy.
At the heart of Gladly is its people-centered approach, where agents become brand heroes by delivering personalized agent-assisted customer service. The platform is designed to be ticket-free, eliminating the traditional ticket-based system and enabling agents to focus on building meaningful connections with customers. This approach not only boosts agent productivity but also enhances the overall customer experience.
Gladly Hero, one of the key offerings of the platform, is a ticket-free solution that empowers agents to provide exceptional customer service. By removing the constraints of a ticket-based system, agents can have more natural and personalized conversations with customers. This leads to increased customer satisfaction and loyalty. Additionally, Gladly Hero AI, powered by AI tools, further enhances agent productivity by providing features like Hero AI Authoring, Hero AI Summaries, and Hero AI Replies. These AI-powered tools assist agents in efficiently resolving customer inquiries and streamline their workflow.
Another powerful tool offered by Gladly is Gladly Sidekick, an AI and automation platform that works seamlessly with Gladly Hero. Sidekick enables personalized self-service experiences for customers, empowering them to find answers to their questions quickly and easily. By providing customers with the tools they need to help themselves, companies can improve efficiency and customer satisfaction.
With Gladly, companies can put people at the center of their customer service operations. By unifying every customer conversation, whether it’s through email, chat, phone, or social media, companies can gain a holistic view of each customer and provide personalized and consistent support across all channels. This not only improves the customer experience but also enables companies to support growth at every step.
Gladly has been trusted by leading brands across various industries to deliver exceptional customer service. Their platform has received rave reviews for its ease of use and ability to simplify complex customer service operations. With Gladly, companies can turn their agents into brand heroes and create memorable experiences that drive customer loyalty and advocacy.
In summary, Gladly is a complete customer service solution platform that helps companies transform their customer service operations. With features like Gladly Hero, Gladly Hero AI, and Gladly Sidekick, companies can deliver personalized and efficient customer service, boost agent productivity, and enhance the overall customer experience. By putting people at the center and unifying every customer conversation, Gladly enables companies to create exceptional customer experiences that drive loyalty and support growth.