Hiver

Gmail-based helpdesk to streamline team collaboration and customer support

Hiver is the world’s first Gmail-based helpdesk that aims to simplify team collaboration and streamline customer support. With Hiver, businesses can manage all their communication channels from within Gmail, bringing together email, live chat, and voice channel support in one convenient location.

One of the standout features of Hiver is its ability to integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, and Salesforce. This allows teams to centralize their communication and eliminate the need for switching between different platforms. By consolidating all channels within Gmail’s left panel, Hiver provides a unified inbox experience, making it easier for teams to deliver multi-channel support.

In addition to managing communication channels, Hiver also offers the ability to build internal and external knowledge bases. This enables businesses to create a self-service platform, empowering customers to find answers to their queries without having to contact support. By deflecting queries through self-service, businesses can reduce the workload on their support teams and improve efficiency.

Automation is another key feature of Hiver. With conditional rules, businesses can automate repetitive tasks, saving time and reducing the chance of errors. This automation helps improve team performance and allows support agents to focus on more complex and high-value tasks.

Hiver also provides in-depth reports and key metrics to help businesses analyze their team’s performance. By gaining insights into response times, resolution paths, and other important metrics, businesses can identify areas for improvement and enhance their customer support operations.

Customer stories highlight the benefits of using Hiver. Businesses have reported better visibility into the resolution path of issues, reduced instances of missing emails, improved response times, and increased accuracy. Users have praised Hiver for its user-friendly interface and its ability to simplify the complexities of a ticketing system.

With over 10,000 teams globally using Hiver, the tool has gained a reputation for offering outstanding customer support. Hiver provides white-glove onboarding and 24/7 support on all plans, ensuring that businesses receive the assistance they need whenever they need it.

In summary, Hiver is a powerful tool that brings together all communication channels within Gmail, simplifying team collaboration and improving customer support. With features such as integration with popular tools, automation, knowledge base creation, and in-depth reporting, Hiver helps businesses streamline their support operations and deliver world-class service.