Jitbit Helpdesk
Streamline your support process, save time, and ensure satisfaction with its user-friendly interface and powerful features.
Jitbit Help Desk is an efficient and user-friendly ticketing system designed to streamline your customer support process. With its powerful features and intuitive interface, Jitbit Help Desk makes it easy to manage and resolve customer issues, saving your team time and ensuring customer satisfaction.
The email ticketing system of Jitbit Help Desk supports POP3, IMAP, Exchange, and SMTP protocols, allowing you to seamlessly integrate with your existing email infrastructure. It offers two-way email ticketing, automatically turning incoming emails into trouble tickets and keeping both customers and agents in the loop with automatic email notifications.
One of the key benefits of Jitbit Help Desk is its painless ticket management. The system enables efficient ticket handling by providing customer and company identification, eliminating the annoyance of support emails. It saves time by automatically capturing ticket details, making it easy to track the progress of each email conversation.
What sets Jitbit Help Desk apart is its development by former sysadmins and team members with customer support experience. The founders and developers have a deep understanding of answering tickets and helping clients, as well as familiarity with patching cables and fixing servers. This expertise ensures that Jitbit Help Desk is built with the needs of support teams in mind.
Jitbit Help Desk offers a SaaS version, which means you can enjoy the benefits of a cloud-hosted help desk application without the hassle of hardware management. The installation procedures are handled by the company, and the cloud servers are hosted on AWS, ensuring security and reliability. The system is fine-tuned by experienced engineers to provide optimal performance.
Incident tracking is made easy with Jitbit Help Desk. You can assign agents to different areas, manage ticket permissions, and track assets and SLAs. The system also allows you to attach documents, screenshots, and PDFs to tickets, making it easy to provide relevant information. Additionally, Jitbit Help Desk offers live chat and video recording capabilities, enabling real-time communication with customers.
Jitbit Help Desk has earned distinction in the help desk market for its comprehensive set of features and user-friendly interface. It offers trial versions, allowing you to experience the benefits of the system before making a commitment. The key advantages of Jitbit Help Desk include its easy integration with existing email infrastructure, efficient ticket management, and its cloud-hosted SaaS version.
With Jitbit Help Desk, you can improve your customer support process, save time, and ensure customer satisfaction. Its powerful features and intuitive interface make it a valuable tool for any support team. Try Jitbit Help Desk today and experience the difference it can make in your customer support operations.