Kastro
AI-first customer support solution to automate repetitive queries, improve efficiency, and enhance customer experience.
Introducing Kastro, the AI-first customer support solution that revolutionizes the way businesses handle customer inquiries. Powered by ChatGPT and equipped with built-in safeguards, Kastro is designed to handle repetitive questions using its extensive knowledge base. By automating responses to common queries, Kastro frees up your support team to focus on more complex conversations that require a human touch. This not only ensures faster response times for customers but also improves the efficiency of your support operations.
One of Kastro’s standout features is its AI-enhanced Workspace, which upgrades your help desk capabilities. With its advanced AI assist functionality, Kastro can summarize conversations, expand replies, and even rephrase answers to provide the most accurate and helpful responses. Moreover, Kastro enables you to customize the tone and style of your messages, giving you the flexibility to communicate with customers in a way that aligns with your brand. Collaborative answering with AI Continues further enhances productivity by allowing multiple team members to contribute to customer conversations simultaneously. Additionally, Kastro automates offline responses and assists in writing your Help Center, streamlining your customer support processes.
The core features and technology of Kastro are built on the powerful GPT ChatBot technology, which enables you to train ChatGPT to act as your support operator. By teaching ChatGPT the specific knowledge and responses relevant to your business, Kastro can provide accurate and personalized support to your customers. Furthermore, Kastro offers an AI workspace that boosts productivity by suggesting relevant information and automating tasks, allowing your support team to work more efficiently. With Kastro, you can also create a professional help center for your customers, ensuring that they have access to comprehensive self-help resources.
Kastro’s self-service tools empower your customers to find the information they need quickly and easily. By integrating your help center into the chat widget, customers can ask questions directly from your documentation. Kastro also provides suggestions from your help center during new conversations, ensuring that customers have access to relevant articles that can address their queries. Additionally, Kastro’s powerful crawler facilitates the migration of your old help center to the platform, making it seamless to transition to Kastro and provide a consistent support experience.
One of Kastro’s key benefits is its proactive customer assistance. By leveraging embedded search in articles, Kastro suggests answers to customers as they type, resolving their queries before they even send a message. This proactive approach not only improves the customer experience but also reduces response times, leading to higher customer satisfaction. Kastro also recommends help center articles for instant answers, further enhancing the self-service capabilities for your customers.
Join the growing list of satisfied customers who have experienced the benefits of Kastro. With its AI-powered automation, efficient self-service tools, and proactive customer assistance, Kastro is the ultimate solution for businesses looking to elevate their customer support operations. Say goodbye to repetitive inquiries and hello to faster, more personalized customer interactions with Kastro. Activate your account today and start revolutionizing your customer support in just minutes.