Nextiva
Transform your customer interactions with Nextiva’s AI-powered platform
Nextiva is a leading provider of business communications and collaboration software that utilizes AI-powered technology to deliver seamless and personalized customer interactions across all channels. With Nextiva, businesses can create exceptional customer experiences at scale throughout the entire customer journey.
One of the key features of Nextiva’s AI-powered conversational platform is its ability to automate up to 90% of interactions, which not only saves time but also eliminates 30% or more of costs. This automation allows businesses to handle a high volume of customer inquiries efficiently and effectively. Additionally, Nextiva’s platform turns real-time insights from every conversation into measurable results, providing businesses with valuable data for improving their operations.
Nextiva’s solutions are designed to enhance customer satisfaction by identifying and addressing the causes of customer friction, ultimately reducing customer churn and turnover. The platform also helps businesses boost sales by maximizing closing rates and transforming every conversation into a learning opportunity. With AI-powered contact center and digital channels, businesses can sell and support customers on digital platforms, meeting their needs wherever they are.
Nextiva is trusted by over 21 million customers, both big and small, and has achieved a remarkable 40% cost reduction for them. The company is recognized for its innovation and leadership in the market, consistently ranking first based on customer reviews with an average rating of 4.6/5. Satisfied customers, such as the San Antonio Spurs and Savannah Bananas, have shared their positive experiences in case studies, highlighting the impact that Nextiva has had on their businesses.
In terms of business communication, Nextiva has made a significant impact. The company has been named to Deloitte’s Technology Fast 500â„¢ List and received a $200 million investment from Goldman Sachs at a $2.7 billion value. CEO Tomas Gorny’s journey of innovation and leadership has been instrumental in Nextiva’s success. The company recognizes the importance of customer service to a business’s bottom line and helps startups prioritize customer satisfaction and put it first.
Nextiva’s Connected Communications offering includes business VoIP phone service, video conferencing, and text messaging software. It has been ranked as the best business phone system by U.S. News in multiple years. Connected Communications provides actionable customer insights across all channels, leading to increased revenue, reduced customer churn, boosted team productivity, lowered costs, and enhanced business continuity.
In summary, Nextiva’s AI-powered conversational platform enables businesses to deliver personalized customer interactions, automate interactions, reduce costs, and gain valuable insights. With a strong focus on customer satisfaction, Nextiva has established itself as a trusted provider of business communications and collaboration software, supporting millions of users and helping businesses grow faster.