Sinch Engage
The all-in-one messaging app platform for marketing and customer service
Sinch Engage is an all-in-one platform that allows brands to leverage messaging apps for marketing, sales, and customer service. With a strong track record of successful collaborations with leading brands, Sinch Engage is trusted by companies such as BMW, Women’s Best, and MissPompadour to enhance their customer service and transform their digital presence.
One of the key features of Sinch Engage is its Conversational Marketing capability. This feature enables brands to send personalized and targeted notifications, news, and promotions directly to their audience’s lock screen. By leveraging messaging apps, brands can reach their customers in a more direct and engaging way, increasing the likelihood of customer engagement and conversion.
Managing multiple messaging apps can be a challenge for brands, which is why Sinch Engage offers a single inbox solution. With this feature, brands can easily manage all incoming chats from relevant messaging apps in one place, streamlining their customer service operations and reducing response times. This not only improves customer satisfaction but also lowers operational costs.
Automation is another key aspect of Sinch Engage. The platform provides an intuitive chatbot builder that allows brands to automate tasks and save valuable resources. With dialogue flows and a smooth handover to human agents, brands can provide efficient and seamless customer service experiences. This not only improves operational efficiency but also frees up resources to focus on more complex customer inquiries.
Sinch Engage has official partnerships with relevant messaging apps, including WhatsApp. As a WhatsApp Business Solution Provider with years of experience, Sinch Engage offers brands the expertise and support needed to leverage this popular messaging app effectively. Whether it’s personalized notifications, managing conversations, or creating chatbot dialogue flows, Sinch Engage has the tools and expertise to help brands succeed.
When it comes to customer support and expertise, Sinch Engage stands out. With decades of experience and strong relationships with major messaging app providers, Sinch Engage offers its customers unparalleled partnerships and know-how. Moreover, the platform provides next-level customer success with 24/7 support from a customer-focused team of experts, ensuring that brands have the support they need to achieve their business goals.
There are several reasons why brands should choose Sinch Engage. With a global presence and a customer base of over 150,000 satisfied customers worldwide, Sinch Engage has a proven track record of success. The platform enables over 600 billion customer engagements for businesses every year, showcasing its ability to drive customer interactions and conversions. Additionally, Sinch Engage has a strong history of successful collaborations, such as the launch of a chatbot for Brigade Group that handled 57% of requests and integrated 15,000 data points.
In summary, Sinch Engage is a powerful platform that allows brands to leverage messaging apps for marketing, sales, and customer service. With its features and benefits, including Conversational Marketing, a single inbox solution, and an intuitive chatbot builder, Sinch Engage provides brands with the tools they need to enhance customer service, improve operational efficiency, and drive customer engagement. Supported by world-class support and expertise, Sinch Engage is the go-to platform for brands looking to leverage messaging apps for success.