Tidio
Transform your customer service with AI-powered support and automation
Tidio is an AI-powered customer service tool that can help accelerate the growth of your business. With its advanced features and user-friendly interface, Tidio is designed to provide efficient and effective support to your customers, ultimately boosting customer satisfaction and loyalty.
One of the standout features of Tidio is its Lyro AI Support Agent. This conversational AI is capable of solving up to 70% of customer problems across any live channel. With the ability to communicate in 7 languages and provide responses in just 6 seconds, Lyro ensures that your customers receive prompt and accurate assistance. By leveraging your data and using human-like language, Lyro delivers personalized and helpful responses to customer queries. This not only saves time and effort for your support agents but also enhances the overall customer experience.
In addition to its AI capabilities, Tidio offers live chat and helpdesk tools to streamline your customer communication. With the live chat feature, you can engage with visitors in real-time and track their website browsing. Tidio also allows you to handle messages from all communication channels in a single dashboard, providing a centralized hub for customer interactions. With ticket filtering and prioritization, you can decrease response times and ensure that urgent issues are addressed promptly. Actionable analytics enable you to monitor agent performance and make data-driven improvements. By implementing Tidio, you can reduce waiting time by 59% and average response times by 29%.
Tidio also excels in sales and support automation. The platform enables you to proactively engage visitors and guide them through sales funnels with automation features. Chatbots can handle missed conversations, offer discounts, recover abandoned carts, recommend products, and more. With over 35 chatbot templates to choose from, or the ability to create custom automation workflows without coding, you have the flexibility to tailor the customer experience to your specific needs. These automation features have been proven to achieve an 88% helpfulness rate with bots and increase conversion rates by 27%.
Integration is a key strength of Tidio, with over 120+ tools available for seamless management and improved customer satisfaction. By integrating Tidio with your existing tech stack, you can optimize your operations and provide exceptional customer service experiences. Tidio offers a robust solution that combines automations with human interactions, ensuring a sustainable and efficient approach to traffic management.
Tidio is highly regarded by its users, with high ratings of 4.7 on G2 and 4.8 on Capterra. Its user-friendly interface, advanced features, and reliable performance have made it a trusted tool for businesses of all sizes. Whether you’re a small startup or a large enterprise, Tidio can help you improve your sales, support, and customer service processes.
Getting started with Tidio is easy and risk-free, as they offer a free plan with no credit card required. The tool is available on various platforms, including browsers, Android, iOS, Windows, and Mac, ensuring that you can access and utilize Tidio wherever you are.
In summary, Tidio is an AI customer service tool that empowers businesses to provide exceptional customer support. With its Lyro AI Support Agent, live chat and helpdesk tools, sales and support automation, integration capabilities, and positive user feedback, Tidio is a reliable solution for businesses looking to scale their operations and deliver outstanding customer experiences.