Zoho SalesIQ
Engage prospects, generate leads, provide support; all in one place
Zoho SalesIQ is a powerful tool trusted by over 465,000 businesses globally for their marketing, sales, and support needs. It is a comprehensive solution that helps businesses engage with customers, generate leads, and provide real-time support, all in one place.
With SalesIQ, businesses from various industries can expand their market reach by approaching and interacting with different prospects across borders and various sources. The tool allows users to grab prospects’ attention with tailored messaging and engage them with automated triggers. By analyzing prospects’ areas of interest and previous conversations, SalesIQ enables businesses to engage and route prospects with full context, ensuring a personalized and seamless experience.
One of the key benefits of SalesIQ is its seamless integration with major marketing apps like Zoho CRM and Zoho Campaigns. This integration allows for seamless data syncing and targeted email campaigns, enabling businesses to streamline their marketing efforts and maximize their ROI. Moreover, SalesIQ provides valuable insights into prospect engagement data, helping businesses refine their marketing strategies and evaluate the effectiveness of their campaigns.
In terms of sales, SalesIQ empowers businesses to experience better sales and rapid lead conversion with minimal effort. The tool offers customized chatbots that can handle small talk and basic customer queries, saving agents valuable time. Sales reps can segment and match leads based on their website engagement history, ensuring that the right leads are assigned to the right sales reps. Additionally, SalesIQ allows users to switch to a call with the click of a button, providing personalized attention to prospects and increasing the chances of closing a deal. Integration with CRM further enhances the sales process by providing better access to lead and contact details, ensuring total customer engagement.
When it comes to customer support, SalesIQ enables businesses to provide smooth, real-time assistance to their customers. Custom chatbots can be created to automate support by answering initial queries and displaying relevant articles. Integration with help desk software allows for seamless ticket management and screen sharing, making it easier for support agents to assist customers. The advanced live-chat experience offered by SalesIQ is also extended to mobile app users, ensuring consistent and efficient support across all platforms. Moreover, tricky support sessions can be seamlessly transferred to an audio call for a complete understanding of customer issues.
SalesIQ offers additional features and benefits that make it a valuable tool for businesses. It provides an easy setup process, allowing users to get started instantly by embedding the live chat code on their website and customizing SalesIQ to suit their business process. The tool also enables businesses to convert leads to customers by creating a customized flow of actions and using automated triggers and bots. With Zobot, SalesIQ’s low-code bot builder, businesses can streamline prospect engagement through automation. Language barriers are also overcome with SalesIQ’s real-time translation feature, allowing businesses to communicate with prospects and customers from around the world seamlessly. Finally, SalesIQ ensures that businesses can pick up right where they left off by providing access to prospects’ activities, chat history, and the ability to assign chats to the right agent.
In summary, Zoho SalesIQ is a trusted and comprehensive tool that helps businesses with their marketing, sales, and support needs. With its range of features and benefits, SalesIQ enables businesses to engage with prospects, generate leads, provide real-time support, and ultimately grow their customer base.