https://saaschatbots.com/tags/buyer-guide/ Recent content in Buyer-Guide on SaaS Chatbots Hugo en-us Wed, 15 Jan 2025 00:00:00 +0000 https://saaschatbots.com/blog/chatbot-pricing-models-explained/ Wed, 15 Jan 2025 00:00:00 +0000 https://saaschatbots.com/blog/chatbot-pricing-models-explained/ <p>Nothing causes more budget surprises in chatbot deployments than pricing model mismatches. A company that chose a conversation-based plan expecting to deflect 60% of tickets gets a bill 3x their forecast when their AI resolution rate underperforms. A team on a seat-based plan can&rsquo;t scale without hiring.</p> <p>Before you sign, understand exactly how you&rsquo;ll be billed.</p> <h2 id="the-three-pricing-models">The Three Pricing Models</h2> <h3 id="1-seat-based-pricing">1. Seat-Based Pricing</h3> <p>You pay per human agent seat. The AI chatbot is included (to some extent) in the base plan, or as a flat add-on.</p>